Molson Coors Brewing Company

  • Customer Excellence Manager

    Location CA-ON-Toronto
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    # Positions
    Location: Address
    33 Carlingview Drive
    Commercial Excellence
    Location: Postal Code
    Employment Type
    Full time
  • Overview

    A Career in Beer:   


    Our purpose at Molson Coors is to delight the world’s beer drinkers.   We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.  We’re TalentBrewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.


    The Headlines:  


    In this role, you will be responsible to lead, control and evolve the Field Sales Management Process (FSM) within Canada. Enabling FSM through reporting, training, technology and managing regular evaluation/review of country's performance against global standards, including but not exclusive to KPI's, Ops metrics and Variable compensation. Support the development and achievement of the country's strategic commercial goals through FSM Process, cadence of support and consistent review of payout to performance. Evaluate compliance of the program within each region and strategically make changes to the FSM process to allow for greater effectiveness while improving all sales efficiencies.


    The Responsibilities:

    • Implement, track and hold sales leads accountable of operational standards compliance. Use learnings and insights to develop immediate actions at the Director and Area Sales Manager level.
    • Will be primary contact with global sustainment team (local/global) to drive reporting visibility through new and existing reports to align with country strategy and commercial priorities
    • Responsible to implement aligned FSM standards in every Province. Develop and maintain regular communication with Sales Leads in every province and support Monthly Customer Excellence Team/ FSM update.  
    • Use Year End Review to define actions, best practice & evolution of FSM program in Canada. Liaise with Global practitioners with evolutions and sharing of best practices.
    • Support annual review of KPI’s via Year End Review & FSM Results and develop payout to performance metric to grow accountability and increase tension within target setting methodology.
    • OE Standards – Supports annual evolution in line with FSM standards
    • Training – Supports global tools & integration with 8 Steps & OE Standards; Leads content alignment for Sales Management Summits
    • Beer Mate/We All Sell Beer Culture – Consult/Inform/Subject Matter Expert
    • Manage FSM Practitioners - IT / Reporting interface on an ongoing Basis


    The Other Qualifications:


    • You have a University Degree/Degree level equivalent qualification or experience
    • You have a strong sales background within at least one MCBC sales region & channel including multi-channel experience.
    • You have strong attention to detail with a background of results delivery
    • You have an in-depth knowledge of the day to day responsibilities of all the sales leadership roles in our organisation including cross functional support IE market managers, channel marketing, HR.
    • You can operationalize FSM processes and systems (e.g. REX), with proven adoption of new processes and compliance with operational standards.
    • You have excellent people skills - leadership, stakeholder management & strong communicator
    • You have a sound knowledge of all Commercial elements of our sales regions & channels (for example KAM On & Off Premise, FSM, Geographies) and the interdependencies of the Joint Business Teams
    • You have a strong level of I.T. literacy including knowledge of SAP and MS office
    • You have a global enterprise mindset, an ability to develop strong relationships throughout the wider organisation, particularly with UK and the US. You are Bilingual in English & French
    • As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check.





    Molson Coors: Building Careers in Beer

    Molson Coors Canada is an Equal Opportunity Employer; we are dedicated to providing our employees with a work environment free of discrimination and harassment. All employment decisions at Molson Coors Canada are based on business needs, job requirements and individual qualifications. Our employees are our greatest asset, we have accommodation process in place, by supporting our employee’s ability to work effectively and providing them with the tools they need to succeed, we are ensuring that Molson Coors Canada is the kind of company where talented people of all backgrounds want to work. We take pride in celebrating our unique brew.


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